Complete Care Training
Data Protection and Confidentiality (GDPR)
Legal, Data & GovernanceLevel 1

Data Protection and Confidentiality (GDPR)

Every visit you make runs on trust. The person you support lets you into their home, their history and their health, and the law expects you to keep all of it safe. This course shows you what counts as confidential information, why you do not need consent to write a care note, and how to store, share and dispose of records without putting anyone at risk. You will follow one care team through a week where small choices matter: a phone photo, a question from a daughter, a handover sheet that goes missing. By the end you will recognise a data breach when you see one and know exactly who to tell, fast. Up to date for the Data (Use and Access) Act 2025, so what you learn matches the law as it stands.

1 hour 29 minutes
Created by Sophie Barber Updated 10/2026 English
Part of Mandatory Training · Course 2 of 15
  • 100% online, any time
  • On any device
  • Accredited certificate on completion
  • Learn by doing
  • Storytelling built around your routine
  • Audio and alt text throughout
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What you'll learn

Define personal data and special category data in a care context.
Identify the key principles of UK GDPR and the Data Protection Act 2018.
Describe safe practice for storing, sharing, and disposing of confidential information.
Recognise a data breach and state the correct reporting procedure.

Course content

6 modules

What counts as personal data in care, why health information gets extra protection as special category data, and how confidentiality covers everything you see, hear and write on shift.
The seven data protection principles and seven lawful bases in plain terms. Why care records do not run on consent, what consent is really for, and how the law applies to you personally.
Safe storage for paper and digital records, why personal phones and messaging apps cause breaches, and how to dispose of confidential information securely.
Who needs to know, who does not, and how to share safely: the minimum information, sent securely, to the right person. Includes safeguarding and requests from family.
What a data breach looks like on shift, from a lost handover sheet to a locked-out system. The steps to take the moment you spot one, and why reporting fast protects everyone.
The graded assessment. Ten questions drawn from a 30-question bank covering the whole course. Answer them as you would act on shift.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

Recommended renewal: every year. Your certificate is valid for 12 months. Skills for Care's minimum for most topics is every 3 years. Refresher periods by topic

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.