Complete Care Training
Understanding Equality, Diversity and Human Rights in the Workplace
Equality, Diversity & InclusionLevel 1

Understanding Equality, Diversity and Human Rights in the Workplace

A son asks the agency to take a carer off his mother's visits because of her race. A rushed call quietly strips away an older man's choices, and nobody meant any harm. Both happen in real services, and the law has an answer to each. This course gives you the ground to stand on: the nine protected characteristics, the four kinds of unlawful treatment under the Equality Act 2010, the way bias slips into good people's decisions, and what the Human Rights Act 1998 asks of an ordinary visit. By the end you'll be able to name what you're seeing and respond well on shift, knowing the law protects you when you speak up.

1 hour 10 minutes
Created by Sophie Barber Updated 10/2026 English
Part of Mandatory Training · Course 9 of 15
  • 100% online, any time
  • On any device
  • Accredited certificate on completion
  • Learn by doing
  • Storytelling built around your routine
  • Audio and alt text throughout
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What you'll learn

Identify the nine protected characteristics under the Equality Act 2010.
Describe the difference between direct discrimination, indirect discrimination, harassment, and victimisation.
Recognise unconscious bias and its potential impact on care delivery.
State how the Human Rights Act 1998 applies to everyday care practice.

Course content

5 modules

The Equality Act 2010 and its nine protected characteristics. You'll be able to name all nine and say who the Act protects: you at work, and every person you support.
Direct and indirect discrimination, harassment and victimisation: the four types of unlawful behaviour. You'll be able to tell them apart and spot each one at work and on shift.
What unconscious bias is, the forms it takes, and the evidence of what it costs in care. You'll be able to recognise bias in everyday decisions and use simple habits to check it.
The Human Rights Act 1998 on an ordinary shift: the rights that matter most in care, the FREDA principles, and everyday practice that respects them. You'll be able to spot rights in daily decisions.
The graded assessment: 30 questions drawn from the whole course. Pass it to complete the course and earn your certificate.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

Recommended renewal: every year. Your certificate is valid for 12 months. Skills for Care's minimum for most topics is every 3 years. Refresher periods by topic

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.