Complete Care Training
Unit 13: Effective Handling of Information in Adult Social Care Settings
Legal, Data & GovernanceLevel 2

Unit 13: Effective Handling of Information in Adult Social Care Settings

This unit provides learners with the knowledge and skills required to handle information safely, securely, and effectively within adult social care settings. It focuses on the importance of maintaining confidentiality, following agreed ways of working, and complying with legal requirements when accessing, recording, storing, and sharing information. Learners will explore how to support individuals in keeping their information safe, recognise risks such as data breaches, and understand how to report concerns appropriately. The unit also develops practical skills in maintaining accurate, up-to-date, and clear records that support safe, high-quality care. By the end of the unit, learners will be able to manage information responsibly and contribute to safe and compliant care practices.

1 hour 15 minutes
Created by Sophie Barber Updated 11/2026 English
Part of Level 2 Adult Social Care Certificate · Course 13 of 15

Available only in Level 2 Adult Social Care Certificate

This course isn't sold on its own. You get it, with every other course in the pathway, when you enrol on the pathway.

£1400.00, was £1500.0015 courses
See the pathway

What you'll learn

Explain why it is important to have secure systems and follow the agreed ways of working for: accessing information, recording information, storing information and sharing information.
Explain the support an individual may need to keep their information safe and secure
Explain how, and to whom, to report any concerns if: agreed ways of working and legislation have not been followed or there has been a data breach or risk to data security.
Explain common issues with maintaining accurate records.

Course content

7 modules

Why secure systems and agreed ways of working matter when accessing, recording, storing and sharing personal information.
How to support people to keep their own information safe, including passwords, post, devices and scams.
How and to whom to report concerns when information procedures or law are not followed, or there is a data breach.
Common problems with record keeping, such as missing details, delays and opinions, and how they put care at risk.
Written assessment on information governance, confidentiality and data security, and reporting data security concerns.
How to keep records that are up to date, complete, accurate, factual and legible, in line with agreed ways of working.
Written assessment on accurate, clear and up-to-date record keeping and how it supports safe, person-centred care.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

This certificate does not expire.

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.