Complete Care Training
Unit 5: Promoting Person-Centred Practice in Adult Social Care Settings
Person-Centred Care & End of LifeLevel 2

Unit 5: Promoting Person-Centred Practice in Adult Social Care Settings

This unit develops learners’ understanding of person-centred values and how they are applied in daily care practice, underpinned by key legislation including the Care Act 2014, Mental Capacity Act 2005, and CQC Fundamental Standards. Learners will explore how to place the individual at the centre of all decisions, by understanding their history, preferences, wishes, needs, and significant relationships, ensuring care reflects what matters most to them. The unit emphasises that person-centred practice must be lawful as well as compassionate, focusing on the principles of capacity, consent, and best-interest decision-making. Learners will understand that capacity is decision-specific and time-specific, and that individuals must be presumed to have capacity unless there is evidence otherwise, protecting autonomy and preventing discriminatory practice. The concept of valid consent is explored as an ongoing process that must be voluntary, informed, and based on capacity. Learners will examine how consent applies in everyday care situations and how to respond appropriately when consent is refused or withdrawn. The unit also covers situations where individuals may lack capacity, explaining the importance of lawful best-interest decisions, consultation with others, and the role of advance statements and advance care planning in ensuring the person’s wishes remain central even when they cannot communicate them directly. In addition, learners will develop skills to: Recognise and respond to pain, discomfort, and distress Support communication and decision-making where individuals struggle to express themselves Promote emotional, social, and spiritual wellbeing Work in partnership with families, advocates, and professionals Update care plans and respond to changing needs safely and effectively Overall, the unit ensures learners can deliver care that is person-centred, legally compliant, evidence-based, and respectful of individual rights, dignity, and independence.

6 hours
Created by Sophie Barber Updated 11/2026 English
Part of Level 2 Adult Social Care Certificate · Course 5 of 15

Available only in Level 2 Adult Social Care Certificate

This course isn't sold on its own. You get it, with every other course in the pathway, when you enrol on the pathway.

£1400.00, was £1500.0015 courses
See the pathway

What you'll learn

Identify person-centred values.
Outline how to put person-centred values into practice in your day-to-day work.
Explain the importance of working in a way that promotes person-centred values when providing support to individuals.
Outline ways to promote dignity in your day-to-day work.

Course content

30 modules

The person-centred values that put the individual, not the service, at the heart of care, including dignity, choice and independence.
Practical ways to put person-centred values into everyday care, from how you speak to people to how you plan and review support.
Why person-centred values matter for quality and dignity, and what Regulation 9 expects from personalised care.
Everyday actions that protect a person's dignity, self-respect, privacy and identity during care and support.
Why the family, friends, carers and community connections around a person matter, and how to involve them in their support.
Written assessment on person-centred values and how dignity, respect, choice and relationships improve the experience of care.
Why knowing a person's history, preferences, wishes and needs is the foundation of person-centred care and personalised plans.
Alternative ways to learn about a person when they struggle to tell you, using family, records, observation and communication aids.
Why care and support plans must change as a person's needs, wishes, health and circumstances change, and how to report changes.
How to support people to plan for their future wellbeing and fulfilment, including expressing wishes about end of life care.
Written assessment on working in a person-centred way using an individual's history, preferences, wishes and changing needs.
The Mental Capacity Act 2005, its code of practice and related law that protect people who may struggle with some decisions.
What capacity means: a person's ability to make a specific decision at the time it needs to be made, and why it is decision-specific.
The first principle of the Mental Capacity Act, why you must assume capacity, and the risks of judging people unable to decide.
What valid consent means in care, the different ways it can be given, and why you must ask before every care task.
Factors such as illness, medication, pain, communication and environment that can affect a person's capacity and ability to consent.
When a capacity assessment may be needed, how best interest decisions are made, and the weight of advance statements.
Written assessment on mental capacity and consent: assuming capacity, best interest decisions and supporting people to make their own choices.
How to keep people with restricted movement or mobility comfortable, safe and involved in decisions about positioning and support.
Verbal and non-verbal signs that a person is in pain, discomfort or emotional distress, including people who cannot easily say so.
Practical steps to remove or reduce the causes of pain, discomfort and distress, and when to involve others.
How to raise concerns about pain, discomfort or distress directly with the right people and report them in line with agreed ways of working.
Written assessment on supporting comfort, pain management and emotional wellbeing, recognising distress and reporting concerns.
How a person's identity and self-esteem link to their emotional and spiritual wellbeing, and why care must protect them.
How your attitudes and behaviour, from tone to patience, can lift or diminish a person's emotional and spiritual wellbeing.
Ways to support a person's sense of identity and self-esteem through their history, culture, interests, appearance and roles.
Changes that may signal declining emotional or spiritual wellbeing, and how to report them to the right person.
Written assessment on identity, self-esteem and wellbeing, and how positive support and reporting concerns help people stay confident.
Everyday actions that show person-centred values in practice: offering choice, protecting privacy and working in partnership.
Written assessment on applying person-centred values day to day to promote dignity, choice and independence.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

This certificate does not expire.

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.