Complete Care Training
Unit 6: Promoting Effective Communication in Adult Social Care Settings
Person-Centred Care & End of LifeLevel 2

Unit 6: Promoting Effective Communication in Adult Social Care Settings

This unit explores effective communication in adult social care settings, focusing on how communication supports safe, person-centred care. Learners will develop knowledge of different communication methods, styles, and tools, including digital and assistive technologies, and how to match these to individual needs, preferences, and abilities. The unit also covers recognising and reducing communication barriers, understanding behaviour as a form of communication, and demonstrating effective verbal and non-verbal skills. Learners will understand the importance of checking understanding, responding to reactions, and maintaining confidentiality, including when information should be shared and who to seek advice from to ensure safe, respectful practice.

4 hours 15 minutes
Created by Sophie Barber Updated 11/2026 English
Part of Level 2 Adult Social Care Certificate · Course 6 of 15

Available only in Level 2 Adult Social Care Certificate

This course isn't sold on its own. You get it, with every other course in the pathway, when you enrol on the pathway.

£1400.00, was £1500.0015 courses
See the pathway

What you'll learn

Identify the different ways that people communicate in the workplace.
Outline how communication affects relationships at work.
Describe how to establish an individual's communication and language needs, wishes and preferences.
Identify a range of methods, styles, communication aids and assistive technologies that could help meet an individual's communication needs, wishes and preferences.

Course content

22 modules

The different ways people communicate at work, spoken, written, non-verbal and digital, with individuals, families and colleagues.
How every conversation, handover and written note shapes trust, teamwork and relationships in a care setting.
Written assessment on why effective communication matters, how it affects relationships and its role in teamwork and safe, person-centred care.
How to find out each person's communication and language needs, wishes and preferences, and record them in their plan.
Communication methods, styles, aids and assistive technologies that help people understand information and express themselves.
Digital tools, from video calls to apps, that help people communicate, stay involved in decisions and keep in touch with others.
Written assessment on establishing communication needs and preferences, and using aids, assistive technology and digital tools.
Common barriers to communication, from sensory loss and language to noise and stress, and practical ways to reduce them.
How behaviour, facial expression, body language and silence can be a person's way of communicating needs and feelings.
Services and sources of information that can help individuals communicate more effectively, from speech and language therapy to interpreters.
Written assessment on barriers to communication, behaviour as communication and adapting your approach to improve outcomes.
How to use clear verbal and non-verbal communication, including tone, pace, eye contact and body language, with each individual.
How to use communication aids, assistive technologies and digital tools safely, correctly and in line with the person's plan.
Techniques to check you have been understood, such as asking open questions, observing reactions and using teach-back.
Why noticing a person's reactions while you communicate helps you adapt, prevent distress and respond to their needs.
How to spot faults or problems with communication aids and technologies and report them promptly to the right person.
Written assessment on effective verbal and non-verbal communication, using aids and technology safely and checking understanding.
What confidentiality means in your role, which information it covers, and why it underpins trust in care.
UK GDPR, the Data Protection Act and agreed ways of working that keep information confidential in every form of communication.
Situations, such as risk of harm or a legal duty, when confidential information may need to be passed on, and how to do it.
Who to ask for advice when confidentiality is unclear, from your manager to your organisation's data protection lead.
Written assessment on confidentiality: protecting information, when it can be shared and following legislation and agreed ways of working.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

This certificate does not expire.

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.