Complete Care Training
Standard 1: Understand Your Role
Induction & Professional DevelopmentLevel 1

Standard 1: Understand Your Role

A relative asks you to give an extra tablet. Someone you support presses a £20 note into your hand. A colleague says "we don't bother with the frame for her". In your first weeks with any employer, moments like these decide whether you stay safe, keep the person safe and keep your record clean. This course follows Maureen, an experienced care worker starting at a new agency, through her first six weeks. You will see what your job covers and where it stops, which codes and policies you work to and why, how a working relationship differs from a friendship, and how to work with families, advocates and other professionals, including where to go when a partnership breaks down. It covers the knowledge part of Care Certificate Standard 1 (March 2025). Your employer will observe the practical parts on shift.

1 hour 15 minutes
Created by Sophie Barber Updated 10/2026 English
Part of Care Certificate (16 Standards) · Course 1 of 5

Available only in Care Certificate (16 Standards)

This course isn't sold on its own. You get it, with every other course in the pathway, when you enrol on the pathway.

£35.00, was £40.005 courses
See the pathway

What you'll learn

Describe the main duties and responsibilities of your own role and the standards and codes of conduct that apply to it.
Identify the agreed ways of working set by your employer and explain why you must work within them.
Describe the difference between a working relationship and a personal relationship.
State how to work in partnership with others and where to get support when a partnership is not working.

Course content

5 modules

What your job covers and where it stops: your duties, your rights and duties as an employee, the Code of Conduct, how your own values shape your work, and where a career in care can go.
The policies, plans and practices your employer has agreed: where to find them, why you work within them, and what to do when asked to step outside them, raise a concern or own up to a mistake.
Who you work with, and how a working relationship differs from a friendship: your duties to the person, their family and advocates, and how to handle gifts, phone numbers and invitations.
Why care works best as a partnership with the person, family, advocates and other professionals, what helps it work, and where to get support when a partnership or a conflict goes wrong.
Ten questions drawn from the whole course. You need 70% to pass and have up to three attempts.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

This certificate does not expire.

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.