Complete Care Training
Standard 4: Equality, Diversity, Inclusion and Human Rights
Equality, Diversity & InclusionLevel 1

Standard 4: Equality, Diversity, Inclusion and Human Rights

Discrimination in care rarely looks like hatred. It looks like a rushed morning visit where someone decides a 91-year-old "won't want to choose", or a rota that quietly clashes with a person's faith. This course gives you the words and the law behind them: what equality, diversity, inclusion and human rights mean, the nine protected characteristics, and how bias slips into good people's work without anyone meaning it to. You follow one week of visits to Dorothy and Arthur Hinchcliffe, see how assumptions, routines and a tired remark can cross the line, and practise the quiet, respectful challenge that changes behaviour instead of starting a fight. By the end you will know which laws and codes apply to your own role, how to support a person's beliefs and preferences in everyday care, and who to go to for advice. It maps directly to Care Certificate Standard 4 (March 2025).

1 hour 24 minutes
Created by Sophie Barber Updated 10/2026 English
Part of Care Certificate (16 Standards) · Course 4 of 5

Available only in Care Certificate (16 Standards)

This course isn't sold on its own. You get it, with every other course in the pathway, when you enrol on the pathway.

£35.00, was £40.005 courses
See the pathway

What you'll learn

Define equality, diversity, inclusion and discrimination and name the protected characteristics.
Describe how legislation and codes of practice on equality, diversity and human rights apply to your own role.
Identify ways of working inclusively that respect a person's beliefs, culture, values and preferences.
State where to find information, advice and support on equality, diversity, inclusion and human rights.

Course content

5 modules

The meaning of equality, diversity, inclusion and human rights, the nine protected characteristics, and how stereotypes, prejudice and bias lead to discrimination. Use each term accurately on shift.
The forms of discrimination, how it happens on purpose or by accident at work, and the laws, regulations and codes that apply to you: Equality Act, Human Rights Act, CQC standards, Code of Conduct.
Working inclusively in daily care: asking rather than assuming, supporting beliefs, culture and preferences, making reasonable adjustments and giving accessible information so bias cannot take hold.
How to recognise discrimination, challenge it calmly in a way that encourages change, report it under your employer policy, and where to find advice and support inside and outside your organisation.
Ten questions drawn from the whole course. You need 70% to pass and have up to three attempts.

Specialist

Sophie Barber

A qualified teacher, examiner and content creator, Sophie has over 10 years experience developing resources for examination boards to ensure that they are using effective learning tools. An ex-medic, Sophie has a huge passion for the healthcare profession and the importance of delivering quality care.

Training you can trust

How this course works. You will work through self-paced modules, check your understanding with knowledge checks, and finish with a short assessment. On passing, your CPD-certified certificate is available to download immediately, ready for your CQC evidence file or employer records.

This certificate does not expire.

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Frequently asked questions

There is no deadline: a one-off purchase gives you lifetime access to the course, including updates, so you can complete it at your own pace across shifts.
Yes. Every course is accredited by the CPD Certification Service, and the certificate states the course, the level and the date you passed.
Yes. It works on phone, tablet and computer, and your progress syncs between them.
Your certificate is generated the moment you pass the final assessment, ready to download or print.